Help Center

Help Center allows you to create a portal and add articles from the Hoory app dashboard. You can point to these help center portal articles from your main site and display them as your public-facing help center. We provide SSL certificates for your help docs through our Hoory domain.

How to Get SSL Certificate for Your Custom Domain

Create a Portal in Hoory's Dashboard

Let's create a product documentation portal for yourdomain.com. We will use it for the custom-domain docs.yourdomain.com

1. Navigate to Help Center.
2. Click New Portal.
3. Add basic information about your portal.

• Add a custom domain at which you want to serve your portal: e.g. yourdomain.com is your main site, and you want your portal at docs.yourdomain.com, then it will be your custom domain.
• Add portal name. It will be the heading of your portal.
• Slug is auto-generated do not change it.

4. Add customization information about the portal for theme color, page title, header text and homepage. It can match the theme and style of yourdomain.com.
5. Your portal is ready with no articles. To add articles, click the portal settings button, add new categories and add articles in the respective category.

Once these steps are completed, you will have a portal with articles ready.

Point Your Custom Domain to app.hoory.com

1. Go to your nameserver, then navigate to its DNS settings and add a new CNAME record.
   • For the above example, add docs as a CNAME record and point it to the app.hoory.com.
2. It will ensure that your CNAME record points to our server. For your custom domain, we have your portal information and the SSL certificate. In this case, docs.example.com

Providing SSL

1. This process is handled by hoory for all the cloud customers.
2. You need to reach out to us through Hoory support ([email protected]) with your portal custom domain record.
3. Or please email us with the subject "Issue SSL certification for {Portal Slug}"

NOTE: This step will take 1/2 working day/s from the Hoory team to setup.

Voila!

docs.yourdomain.com is live with a secure connection, and your portal data is visible.

Cloudfare's custom hostname functionality provides the certificate to the custom domain that we add.

1. docs.yourdomain.com is resolved by customers nameserver and redirects to app.hoory.com.
2. app.hoory.com nameserver certifies the docs.yourdomain.com
3. Hoory's heroku domain's settings validate the certificate and routes to app.hoory.com root dashboard.
4. app.hoory.com check for the portal record with custom-domain docs.yourdomain.com
5. Redirects to the portal records for the domain docs.yourdomain.com

• 

Yaay!

Now you can have your own help-center, product-documentation related portal saved at Hoory dashboard and served at your domain with SSL certificate.