Hoory allows you to apply advanced filters for your conversations. You can filter conversations with multiple attributes at once and even query them with AND/OR operators.
Hoory offers filtering conversations by the below attributes:
- Conversation Status
- Agent Assigned
- Conversation Identifier
- Browser Language
- Referrer Links
You will still be having access to the old status filter dropdown at it's place.
You can simply click the filter icon to open the conversation list panel.
You will see the filters popup, which lets you select the filter type, the operator (equal to, not equal to, present, not present), and the value.
In order to get all conversations that are "Resolved" by agent "Nithin", you set the filters as in the below example.
- Set the filter type as "Status", the operator as "Equal to", and the value as "Resolved".
- Set the "Assignee Name" as the filter type, "Equal to" as the operator, and "Nithin" as the value.
- Hit Submit, and the conversation list will now be filtered by the above criteria.
You can apply as many filters as you want, by combining them with AND/OR operators to create complex queries and funnel you a list specific to your needs.
To clear the filters and go back to the original list, simply click the "Clear Filters" button.