Hoory AI Support Assistant
Hoory is an AI-powered support assistant that takes the hassle out of customer communications! With 24/7 support and zero delays, Hoory provides the perfect user experience without failure and saves you from customer service headaches.
Hoory is the perfect alternative to Intercom, Zendesk & Salesforce Service Cloud. It is specifically designed to create a smooth and satisfactory customer experience while improving your support team's productivity.
You can integrate your Hoory account with multiple conversation channels like website live-chat, email, Facebook page, Twitter handle, WhatsApp, etc.
Besides, you can view all of your conversations from different channels on one dashboard. It helps with reducing the time and friction involved with switching between multiple tools.
You can manage your conversations and collaborate with your team on the go with Hoory mobile apps (available for Android and iOS).
In this user guide, you will find step-by-step instructions on Hoory’s features, procedures, and modes of operation.
Channels
- Website Live-chat
- Whatsapp via Whatsapp Cloud
- Whatsapp via Twilio
- Whatsapp via 360Dialog
- SMS via Twilio
- SMS via Bandwidth
- API Channel
- Telegram
- Line
Features
- Canned responses
- Custom Attributes
- CSAT
- Contacts
- Conversation Routing
- Folders
- Keyboard Shortcuts
- Multilingual Support
- Reports
- Segments
- Pre Chat Form
- Template Variables
Integration
Advanced
Mobile app
Rule-Based AI Assistant
Others
Compatibility & Requirements
Web dashboard and the live-chat widget work with most of the modern web browsers. To see the supported browser versions, check out the table below.
| Browser | Minimum version |
|---|---|
| Mozilla Firefox | 52 |
| Google Chrome | 57 |
| Chromium | 57 |
| Apple Safari | 14.1 |
| Microsoft Edge | 16 |
To see the supported mobile OS versions for the mobile app, check out the table below.
| OS | Minimum version |
|---|---|
| Android | Android 5.0 |
| iOS | iOS 11.0 |
Next Steps
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As for case-specific issues, feel free to contact us.