Multilingual Support
Hoory AI natively supports 25+ languages. The section below describes how you can configure the Hoory AI dashboard and live-chat widget to work with different languages.
Supported Languages
This table shows the languages that Hoory AI supports and the corresponding shortcodes (derived from ISO 639 language codes).
| Language | Short Code |
|---|---|
| English (en) | en |
| العربية (ar) | ar |
| Nederlands (nl) | nl |
| Français (fr) | fr |
| Deutsch (de) | de |
| हिन्दी (hi) | hi |
| Italiano (it) | it |
| 日本語 (ja) | ja |
| 한국어 (ko) | ko |
| Português (pt) | pt |
| русский (ru) | ru |
| 中文 (zh) | zh |
| Español (es) | es |
| മലയാളം (ml) | ml |
| Català (ca) | ca |
| ελληνικά (el) | el |
| Português Brasileiro (pt-BR) | pt_BR |
| Română (ro) | ro |
| தமிழ் (ta) | ta |
| فارسی (fa) | fa |
| 中文 (台湾) (zh-TW) | zh_TW |
| Tiếng Việt (vi) | vi |
| dansk (da) | da |
| Türkçe (tr) | tr |
| čeština (cs) | cs |
| suomi, suomen kieli (fi) | fi |
| Bahasa Indonesia (id) | id |
| Svenska (sv) | sv |
| magyar nyelv (hu) | hu |
| norsk (no) | no |
| 中文 (zh-CN) | zh_CN |
| język polski (pl) | pl |
Update Language in the Live-Chat Widget
As described in the SDK setup guide, you can configure the locale in the live-chat widget either by passing it in the hoorySettings or by calling the setLocale method. Use the shortcodes available in the table above in these methods.
// Pass via window.hoorySettings
window.hoorySettings = {
locale: 'pt_BR',
// .. rest of the settings
}
// Using setLocale method
window.$hoory.setLocale('pt_BR')
Update Language in the Dashboard
To update the language in the dashboard, log in as an admin. Click Settings, navigate to Account Settings. You will be able to see the Site Language setting available in the options. Change it to a language you prefer. Click the Update Settings button.
Changing the language as per the above instruction would change the default language for all agents/administrators in the system. At the moment, Hoory AI does not support language selection at the agent level. Also, note that this language would be used as the fallback language for the live-chat widget.