Template Variables

Variables are placeholder texts in messages that are dynamically replaced based on the information you've provided.

When you create a message with variables, Hoory AI translates it into the appropriate value.

If you send a message Hey {{ contact.name }}, how may I help you?, Hoory AI automatically picks the contact name and sends a message like Hey John, how may I help you?. This enables you to send personalized messages to the end user.

Note: Hoory AI supports variables in canned responses, macros, and automation.

To use a variable, first type in two curly brackets {{followed by a new message or a canned response. The variables' list will appear, and you can select the one you want to use.

The current list of template variables are:

Variable	Description
conversation.id	Numeric version of the conversation id
contact.id	Numeric version of the contact id
contact.name	Contact full name
contact.first_name	Contact first name
contact.last_name	Contact last name
contact.phone_number	Contact phone number
agent.name	Agent full name
agent.first_name	Agent first name
agent.last_name	Agent last name
agent.phone_number	Agent phone number

What if the variable doesn't exist?

If you try to send an undefined variable, Hoory AI will show a warning message.

How to add fallback text?

When defining a fallback text, make sure you surround it with single quotes.

{{ contact.first_name || 'there'}}