Guidelines

Training Notes

Training notes should be written in a natural way, as if they are to be used later by a human to find the required information to respond to the user.

For the AI Assistant to answer user questions that require information from training notes, the AI Assistant should know what to look for. Therefore, the information in training notes must be easily understandable but specific.

Hint 1

Use simple language but keep specific details and avoid generalizations.

Hint 2

Try restating your questions.

Example

Potential user query:

"How can I order a pizza at mamamia.com?"

Suitable information in training notes:

To order a pizza at mamamia.com you need ...

Hint 3

Try using Q&As.

Example

Potential user query:

"How can I order a pizza at mamamia.com?"

Suitable information in training notes:

Q: "How to order a pizza?" A: To order a pizza at mamamia.com you need ...

Data Structuring

Another aspect is how the AI Assistant is looking for relevant information. Just the way a human does, the AI Assistant looks for relevant pieces of information in training notes before answering the user. Therefore, it is important to organize the information in order to find it quickly.

To better organize the information, instead of writing a single document, create a set of documents, where each document contains information related to a specific topic.

Then, break the content of each document into logical parts - use headers to give a short description of the information in paragraphs and use paragraphs themselves to separate different ideas and thoughts.

Hint 4

Balance is important. Avoid long texts with multiple ideas; split them into paragraphs - it will reduce the chance of capturing irrelevant information.

At the same time, avoid splitting single ideas into multiple paragraphs, as this can lead to the situation when the AI Assistant will get some information partially only.

Hint 5

Use bullet lists. It is the best format for the AI Assistant to recognize lists.

Hint 6

Use numbered lists if you want to emphasize that order is important.