Add Labels

Labels help you categorize conversations and prioritize them. You can assign a label to a conversation from the chat's side panel.

Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom colors to a label, which makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations more quickly.

To add labels, click Settings on Hoory home screen. Go to Labels → Add Label button.

You will see the following screen where you can design your own label.

As you add more labels, try to give them meaningful names as well as different colours to maintain distinction and clarity.

Field Name	Value	Remarks
Label Name	Assign a name for the label to identify the category	e.g. Premium_Customer Only Alphabets, Numbers, Hyphen and Underscore are allowed
Description	Give a short description of what the label represents	e.g. This Customer issue is to be resolved on priority
Colour	Select a colour for the label for easy identification	After Selection click on the small square again
Show Label on Sidebar	Select this option if you want the label to be displayed on the sidebar	This will help in easy identification of the conversations

Click Create. The Label added successfully message will be displayed. A new label has been created. You can create as many Labels as you need. Labels can be used across teams.

You can edit or delete the label as per your needs.